PayPal
PayPal Here overhaul: 2-star to 4.5-star, 15M+ downloads
The Company
In 2012, PayPal launched PayPal Here as a direct response to Square: a mobile payment system for small businesses backed by a company processing $145B in annual payment volume and 100M+ active accounts. I was part of the design team that took the product from a 2-star App Store rating to 4.5 in under a year, contributing to 15M+ downloads across iOS and Android. Beyond the app itself, our team also built and staffed a dedicated user research lab, one of the first of its kind on a mobile payments team, which became the infrastructure behind the product's turnaround.
The Work
One of several mobile design leads on a 20-person team. Drove a full UX/UI overhaul of PayPal Here on iOS and Android, taking the app from a 2-star to a 4.5-star App Store rating and contributing to 15M+ downloads.
Owned design across the complete feature set, worked across the mobile app and informed hardware design on the physical card reader dongle, and built and staffed a dedicated user research lab.
Key Contributions
- Drove UX/UI overhaul taking PayPal Here from 2-star to 4.5-star App Store rating
- Owned design across the complete product feature set plus hardware card reader
- Built and staffed a dedicated user research lab, one of the first on a mobile payments team
